Weston Millwork Company is in the business of making reproduction window sash. We are not in the freight business. However, as most of our customers are not in our local area, the goods usually have to be either picked up by the customer or they must be shipped. We ship goods as a courtesy to our customers. We will build boxes or wood crated and pack the window sash, and arrange for shipping either by FedEx for small and lightweight items, or by common carrier (LTL) for larger and heavier items.
Weston Millwork Company ships all goods F.O.B. our facility in Weston Missouri. This means that Weston Millwork Company is NOT RESPONSIBLE for the care and safe handling of our products once they leave our premesis. While we have had only two incidences of damage during transport in 25 years of shipping millwork all over the United States, if an issue arises relating to damage or loss it must be handled between the customer (owner) and the freight carrier. Weston Millwork Company is not liable to repair or replace any article damaged during shipping.
If this policy is not acceptable to any of our customers, we will be happy to load the goods on a suitable truck arrainged by the customer, or the customer is welcome to pick up the goods themselves.
We pass on all freight charges directly to the customer, and we do not add any additional charges to the freight bill. A copy of the freight bill will be sent to the customer upon notice.
In the event that the estimated freight charges do not agree with the actual charges received from the carrier, we will bill or refund the difference if the difference amounts to more than $10.00.
We take great care in packing our goods so that they will be well protected during shipment. Wood crates are made from framed 7/16" OSB, banded, and palletized for easy movement by pallet jack or forklift trucks. The crates are lined with 1/2" (for open sash) or 1" (for glazed sash) styrofoam board and the sash are separated by corrugated cardboard sheets. Boxes for small items such as a single sash are made from corrugated cardboard and lined with 1/2" or 1" foam as described above.