All of our products are specially made for each customer. While many window sash are "standard" this refers to a design which was commonly made in the past and is simpler for us to reproduce than a "special" sash which may require special tooling, machine set-ups, hand work, and/or additional labor. All of our products are made to order.
We accept personal and company checks, bank checks, money orders, or cash for payment. We do not accept credit cards.
PLACING YOUR PROJECT ON THE SCHEDULE and PAYMENT
After receiving an initial inquiry and sufficient information to adequately describe your project, we will send a rough cost estimate and approximate start date by return e-mail. If the cost and timing is acceptable and you wish to proceed with the project, we will e-mail a formal estimate listing a detailed description of the work along with the cost of the work, crating or boxing charges, and estimated shipping charges. If your project is not expected to start for over 30 days from the date of the estimate, we request a $50 deposit along with a signed copy of the formal estimate to place your project on the schedule. A hard copy of the signed formal estimate is required along with payment; an e-mailed copy is NOT acceptable. The $50 deposit is not refundable if the customer cancels the project. If the project is expected to begin within the 30 day period from the date of the formal estimate, see below.
Projects are placed on the schedule based on the order in which the deposits are received
Please note that all references to times given as to approximate start and completion dates, whether in writing or by phone, are just that - APPROXIMATE! We do NOT make promises on guaranteed completion of work dates.
Prior to the beginning of the work, we must receive a signed copy of the formal estimate along with payment in full, including crating and estimated shipping charges if they apply. Payment in full expedites shipping or picking up finished work at our location. The signed estimate describes the work to be done. Any changes made after receiving the signed estimate and payment will result in a change order being issued, along with any additional charges incurred. Any changes must be acknowledged by Weston Millwork Company by return e-mail or letter to take effect. Telephone calls are NOT acceptable to acknowlege change orders.
A progress payment schedule will be worked out that is suitable to both Weston Millwork Company and our customer. In ALL CASES, final payment is due Prior to picking up or shipment of the goods. Contact us for details. Changes to the scope of the work after acceptance of contract will result in a change order being issued, along with any additional charges incurred. Any changes must be acknowledged by Weston Millwork Company by return email or letter to take effect. Telephone calls are not acceptable to acknowlege change orders.